Privacy Policy

Last updated: February 2026

ShipX Worldwide ("ShipX," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when using our website, customer portal, and logistics services.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Account and customer identification details
• Shipment information such as tracking numbers, package descriptions, weights, and declared values
• Payment and billing information processed through secure third-party providers
• Communications you send through our contact forms, email, phone, or WhatsApp

We also collect limited technical information when you visit our website, such as browser type, device information, IP address, and pages viewed, to improve site performance and security.

How We Use Your Information

ShipX uses your information to:

• Provide freight forwarding, warehousing, customs brokerage, and related logistics services
• Process shipments from our Miami, USA warehouse to the Bahamas and other destinations
• Communicate shipment status, delivery updates, invoices, and customer support responses
• Verify identity, prevent fraud, and comply with customs and regulatory requirements
• Improve our website, services, and customer experience

Information Sharing

We do not sell your personal information. We may share information with:

• Customs authorities and government agencies when required for import/export clearance
• Carriers, warehouse partners, and service providers who assist in delivering your shipment
• Payment processors for secure transaction handling
• Legal or regulatory authorities when required by applicable law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide services, meet legal and customs record-keeping obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal and operational requirements. You may opt out of non-essential marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, contact ShipX Worldwide:

• Email: support@shipxworldwide.com
• Phone: (242) 677-1054
• Address: #1 Rosetta St. & Mt. Royal Ave, Nassau, Bahamas